CX Quality Assurance Specialist

At In.Corporate, we are looking for a Data Analyst to join the team of a major company based in Córdoba. The role will involve managing information and conducting CX quality audits.

Your main responsibilities will be:

• Collecting, cleaning and analysing data from different areas of the business.
• Updating and reporting on key performance indicators (KPIs), and identifying risks and opportunities.
• Generating periodic reports for management to facilitate decision-making.
• Participating in the planning, execution and monitoring of internal and external quality audits.
• Verifying the consistency of internal information.
• Contributing to the definition of continuous improvement plans based on audit findings and data analysis.
• Collaborating with different departments to implement quality standards and control processes.
• Preparing control dashboards and management reports using digital data analysis tools.

Requirements:

• Minimum 2 years' experience in data analysis, management control or quality control.
• Degree in Administration, Engineering, Statistics, Systems or related fields.
• Advanced Excel skills and experience with data analysis tools (Power BI, SQL, Python or others).
• Knowledge of indicator management and continuous improvement processes.
• Experience in quality audits or certifications.
• Intermediate/advanced English.

Key competencies:

• Analytical profile, results-oriented.
• Logical reasoning and ability to detect deviations.
• Proactivity and organisation in data and process management.
• Communication skills to interact with different areas of the business.

Working conditions:

• Working hours: Monday to Friday from 8:30 a.m. to 5:30 p.m.
• Modality: 100% on-site in Córdoba.
• Variable bonuses for meeting objectives.
• Opportunities for professional development in a dynamic environment of continuous improvement.

We are experts in talent because we have extensive experience and a proven track record in the world of work. We support the evolution of organisations through our comprehensive human capital services. We understand the requirements of each company and provide people with the best experience to facilitate a sustainable working relationship over time. People are the differentiating factor and the driving force in organisations. Attracting and retaining the best talent is a challenge in a competitive and changing market.

At In.Corporate, we connect people with opportunities.

Join us, we want to get to know you!